Shipping, Returns, & More
Shipping Method & Cost
| Shipping Method | Cost |
| Standard U.S. Orders $50+ | Free |
| Standard U.S. Orders Under $50 | $7 |
| UPS | Calculated by Shipper at Checkout |
| Expedited | Calculated by Shipper at Checkout |
| Standard Canada | Calculated by Shipper at Checkout |
Shipping Methods & Transit Times
Please allow 1-3 business days for order processing prior to shipment.
| Shipping Method | Transit Time Estimate |
| Standard U.S. | 4-7 Business Days |
| UPS Ground | 4-7 Business Days |
| Overnight U.S. | 1 Business Day |
| Standard Canada | 4-21 Business Days |
More Information:
- We are not responsible for shipper delays. We, unfortunately, do not have the ability to influence shipper transit times or delays.
- The pickup day does not count as a day in transit-expedited shipments may take one additional business day.
- UPS does not ship on weekends.
- UPS does not ship to P.O Boxes
- The USPS observes the following holidays: New Year’s Day, Martin Luther King Jr. Birthday, Washington’s Birthday, Memorial Day, Juneteenth, Independence Day, Labor Day, Columbus Day, Veteran’s Day, Thanksgiving Day, and Christmas Day.
Customs Fees & Duties
Canada may charge customs fees or taxes for you to receive your package. The charge is determined by your local customs authority and includes:
- The Sales Tax applied by your country for purchases from the U.S. and
- Duties charged for processing
Incorrect Shipping Addresses
- We are not responsible for incorrect shipping addresses provided at checkout.
- We offer two ways to help you edit your shipping address before your order ships. You can edit your shipping address from inside your I AM & CO Account or you can edit it from your order confirmation email.
- Shipping addresses cannot be changed once your order ships.
Secure Delivery Policy
- We are not responsible for packages that go missing or are stolen after they are marked delivered by the shipping carrier.
- To help ensure safe receipt, we recommend designating a secure delivery location, signing up for delivery alerts, and prompt package retrieval.
Returns & Refunds Policy
- You have 30 days from date of delivery to submit a return request.
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All returned product must be received unused and unopened in its original packaging to be eligible for a refund. - All refunds will be provided to the original form of payment excluding the cost of delivery except where otherwise required by law.
- If you received any promotional or other discount when you paid, any refund will only reflect the amount you actually paid.
- Items must be returned in order to be eligible for refund.
- Items marked Final Sale are not eligible for return.
How to Return:
- To start a return, log into your I AM & CO Account and utilize the quick self-service return option.
- All returned product must be received unused and unopened in its original packaging to be eligible for a refund.
- If you receive a notification that your order is not eligible for an online return, please contact us for assistance.
Refund Timing
- Refunds are processed after return receipt.
- Credit card refunds usually take 5–10 business days to appear on your statement. Your banking institution determines how long a refund takes to appear.
- Gift card refunds will be available right away on your original gift card.
