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The United States Postal Service is experiencing significant impacts to delivery nationwide due to exponential holiday shipping volume. Short on time? Consider a different carrier option at check out!

Shipping, Returns, & More

 

How Much is Shipping?

 

United States Shipping

We offer FREE Standard Shipping in the USA on orders $40+

$7 standard shipping on orders under $40

 

International Shipping

International rates are calculated by the shipper at checkout.

 

How Fast is Shipping?

 

Please allow 1-3 business days for us to process your order.

  • Standard U.S. Shipping - Est. 4-7 Business Days
  • UPS Ground - Est. 4-7 Business Days
  • Overnight U.S. Shipping - Est. 1 Business Day
  • International Shipping: Estimated up to 21 Business Days

 

More Information

  • We wish we did but we do not have the ability to influence shipper transit times or shipper delays.
  • UPS does not ship on weekends.
  • The USPS observes the following holidays: New Year’s Day, Martin Luther King Jr. Birthday, Washington’s Birthday, Memorial Day, Juneteenth, Independence Day, Labor Day, Columbus Day, Veteran’s Day, Thanksgiving Day, and Christmas Day.


What About Customs Fees & Duties?

 

Your country may charge customs fees or taxes for you to receive your package. The charge is determined by your local customs authority and includes:

  1. The Sales Tax applied by your country for purchases from the U.S. and
  2. Duties charged for processing by your country.

Oops! I Provided the Wrong Shipping Address!

 

We are not responsible for incorrect addresses entered at checkout.

Unfortunately we're unable to make any changes to your shipping address once your package is processed for shipment.

Need to cancel or make an adjustment? Contact us right away so that we can help! 

 

U.S. Packages Returned to Sender

 

U.S. domestic packages returned to sender for any reason are refunded back to your original form of payment less a $10 restocking fee + original shipping fees. 

It is the customer's responsibility to ensure the address provided at checkout is 100% accurate and that the physical location is deliverable.

Returned to sender packages are a rare occurrence. Our goal is for you to enjoy our products, so please help us by double-checking your shipping address at checkout and ensuring there are no issues with your local postal service delivering packages to you.

 

International Packages Returned to Sender

 

International packages returned to sender for any reason are refunded back to your original form of payment less a $20 restocking fee + original shipping fees. 

It is the customer's responsibility to ensure the address provided at checkout is 100% accurate and that the physical location is deliverable.

Refused international packages or packages marked "returned to sender" for any reason are unfortunately destroyed by your country's customs and are not returned to the United States or Fortunate Goods.

This includes but is not limited to: packages not delivered due to unpaid duties and taxes, package refusal, or undeliverable shipping addresses. 

  

Returns &  Refunds


How to Start a Return

You can complete a return request via the self-service return option in your I AM & CO account.

All returned product must be received unused and unopened in its original packaging to be eligible for a refund.

If you receive a notification that your order is not eligible for an online return, please reach out to an I AM & CO staff member for assistance.

What’s Your Return Policy?

All return requests must be processed within 30 days of receiving the order. All returned product must be received unused and unopened in its original packaging to be eligible for a refund. All refunds will be provided to the original form of payment excluding the cost of delivery except where otherwise required by law. If you received any promotional or other discount when you paid, any refund will only reflect the amount you actually paid.

How Long Does it take to Receive a Refund?

Credit card refunds usually take 5–10 business days to appear on your statement. Gift card refunds will be available right away on your original gift card.